People with disabilities and their advocates called on the New York City Council to improve the safety, reliability and quality of Access-A-Ride paratransit service last week.
Public speakers told stories of missing safety straps, lengthy trips, service delays and sagging lifts to members of the council’s committees on transportation, aging and disability services.
Thomas Charles, Vice President of the Metropolitan Transit Authority’s paratransit division, defended the service, citing high ridership rates, a zero denial ride policy, increased use of taxi vouchers and technological innovations to improve vehicle tracking.
Pictured: Sharona Jones, Lawrence Carter-Long and Bobbie Sackman.
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