Assemblyman Kellner Evaluates Taxi Dispatch System

    Assemblyman Micah Kellner (Dist, 65-D) has released a report on the accessible taxi dispatch system in New York City.

    The June report, "Stranded: How the TLC (Taxi and Limousine Commission) is Failing Wheelchair Users," criticizes the Taxi and Limousine Commission's Central Dispatch pilot program that has matched customers with accessible taxis using the 311 call center since July 2008.

    Kellner based his findings on 20 monitored calls to the system, and additional research. He concluded that accessible taxis have been subject to a more rigorous approval process than hybrid vehicles, the accessible dispatch program has not been well advertised, and service through the program is unreliable on nights and weekends and outside of Manhattan.

   Published in Able News. Click here to read the story.