MTA Line Managers to Launch Elevator Outage Phone Line

    As the Metropolitan Transportation Authority’s board of directors plans to reduce station staff through attrition to help balance its budget, the system’s line managers are re-allocating resources in attempt to provide better service in the case of elevator outages like the one that trapped Kitty Lunn (pictured.)

    As part of a new internal reorganization, line managers for the MTA’s New York City Transit division are making a series of changes to improve communication with customers who require elevators to travel by providing more timely information about service disruptions.

    Published on Transportation Access. Read the story.